Terms of Service

1. Operator, acceptance, and order of precedence

1.1 Who we are

Siyolah (سيولة) provides and operates the Service. In these Terms, "Siyolah", "we", "us", and "our" refer to the provider of the Service.

1.2 Acceptance

These Terms of Service (the "Terms") govern your access to and use of the Siyolah website, applications, data surfaces, analytical tools, and related services (together, the "Service"). By creating an account, purchasing or accepting an Order, or using the Service after these Terms are presented to you, you agree to these Terms. If you do not agree, do not use the Service.

Accepting these Terms is not consent to every use of personal data. Our Privacy Policy explains the purposes and legal bases that apply, and any consent required is collected separately.

1.3 Order of precedence

An "Order" means the checkout disclosures, subscription confirmation, or signed business order form that applies to your purchase. Where provisions conflict, the following order applies:

1. mandatory Saudi law;
2. a signed business order form, for that transaction;
3. the applicable checkout disclosures and subscription confirmation;
4. these Terms.

2. Definitions

• "Content" means data, text, tables, charts, indicators, scores, reports, and model outputs made available through the Service, other than User Content.
• "User Content" means information you submit to or input into the Service, as described in Section 10.
• "Plan" means a subscription tier, currently identified as Free, Retail, Pro, and Family Office.
• "Business User" means a user accessing the Service under a signed business order form.

3. Capacity and authority

You must have the legal capacity required under applicable law to enter into these Terms. A person who lacks that capacity may use the Service only with the valid authorization and supervision required by law. The Service is not directed to children.

If you use the Service for a company, family office, or other organization, you confirm that you are authorized to bind it. "You" then includes that organization, and you are responsible for ensuring that your authorized users comply with these Terms.

4. What the Service is

Siyolah is a bilingual Saudi market-intelligence service providing general market information, research, data visualizations, and analytical tools. Depending on your Plan, rollout state, and data coverage, the Service may include:

• public-market disclosure and smart-money analysis for Saudi-listed issuers;
• district-level or broader real-estate aggregates;
• Saudi macroeconomic and banking indicators;
• mutual-fund analytics, portfolio-risk analytics, financial-spreading, and credit-report-style analytical tools;
• statistical projections presented with uncertainty information; and
• narratives or summaries generated or assisted by external model providers, where that functionality is enabled.

Features may be unavailable, plan-gated, delayed, in rollout, experimental, or temporarily hidden. Availability is as shown in the Service. The Service does not include a conversational investment adviser or a natural-language trading assistant.

5. Analysis, not advice

The Service provides general information and analytical tools only. Siyolah does not:

• deal in, arrange, manage, advise on, or execute transactions in securities or other assets;
• recommend that you buy, sell, hold, or enter into any transaction;
• receive, hold, safeguard, or transfer money, securities, or other assets;
• act as a broker, exchange, bank, custodian, portfolio manager, capital market institution, or real-estate broker; or
• create a fiduciary, advisory, agency, or client relationship with you.

No Content — including statistical outputs and any generated or assisted summary — is an offer, solicitation, recommendation, or endorsement to buy, sell, or hold any security or asset, or a promise of any outcome. Output does not become tailored professional advice merely because you supply filters, holdings, preferences, or other inputs.

You are solely responsible for your investment, credit, and business decisions and for obtaining independent, appropriately licensed professional advice where needed. You are also responsible for your own compliance with capital-market and other applicable laws.

This Section describes how the Service is operated. It does not by itself determine the regulatory characterization of any activity, which depends on the Service as actually deployed and on applicable law. Siyolah will provide only features it is legally permitted to provide.

6. Research, data, and model limitations

6.1 Sources, delays, and restatements. Content derives from public and third-party sources, including the Saudi Exchange and issuer disclosures, the Saudi Central Bank, the Ministry of Justice and other public registers, and licensed or consented data providers. Data may be delayed, incomplete, corrected, restated, inconsistent, or unavailable. Unless a specific surface expressly and accurately states otherwise, information is not real-time.

6.2 Aggregates only. Public real-estate surfaces present district-level or broader aggregates. The Service does not provide raw listing cards, listing URLs or images, advertiser or owner contacts, or precise property coordinates.

6.3 Methodology. Methodologies, classifications, estimates, and calculations may contain errors or rest on assumptions. Historical information does not guarantee future outcomes.

6.4 Statistical projections. Model outputs are forward-looking statistical projections, not price promises or definitive predictions. Actual outcomes may differ materially. Confidence ranges and reported historical model performance do not eliminate uncertainty.

6.5 Generated and assisted text. Where enabled, some narratives or summaries may be generated or assisted by external model providers. They are fallible analytical aids, may omit context or contain errors, and must be read together with the underlying data and methodology.

6.6 Dated evidence. Material figures are presented with dates, coverage, and methodology. Treat an undated figure as stale and check stated coverage before relying on any number.

7. Accounts and security

You must provide accurate, current, and complete registration information and keep it updated. You may not register using another person's identity or provide materially misleading information.

You are responsible for safeguarding your credentials and authentication devices, restricting access to authorized users, and promptly notifying us of any suspected unauthorized use. You are responsible for activity under your account except to the extent it results from our breach of an applicable duty.

You may not share an individual account except where your Plan or Order expressly permits shared or multi-seat access. We may require reasonable identity or authority verification before changing account ownership, disclosing account data, or acting on a sensitive request.

Do not submit passwords (outside the designated login fields), full payment-card details, national identification numbers, health data, confidential third-party information, material non-public information, or other sensitive data unless a feature expressly and lawfully requests it.

8. Plans, Orders, and payment

8.1 Plans and pre-purchase disclosures. Plans are currently identified as Free, Retail, Pro, and Family Office. Current features, fees, billing intervals, trials, discounts, limits, and availability are those disclosed at checkout or in your Order at the time of purchase, and those transaction-specific disclosures control over general descriptions elsewhere. Before purchase we will disclose the provider details, essential service characteristics, subscription period, total price including applicable taxes and charges, payment and performance terms, renewal terms, cancellation method, and other information required by Saudi law.

8.2 Recurring billing and renewal. A subscription renews automatically only on renewal terms clearly disclosed before purchase and accepted by you. The processor identified at checkout may charge your selected payment method at each renewal at the price then disclosed. We will provide any renewal notice required by applicable law. If a renewal price or another material renewal term changes, we will give reasonable advance notice and an opportunity to cancel before the change takes effect, except where a shorter period is required by law or by an urgent security or legal reason.

8.3 VAT and other charges. Prices, value-added tax treatment, and any other mandatory charge are displayed at checkout or in the Order. You are responsible only for charges properly disclosed and lawfully payable. Tax invoices are issued as required by applicable law.

8.4 Payment processing. Payments are handled by the payment processor identified at checkout. Full payment-card details should be entered only in that processor's secure interface and are handled under its terms and privacy policy. We retain the transaction references, invoices, subscription access, and billing records needed to administer the purchase and meet legal obligations.

8.5 Cancellation. You may cancel a recurring subscription at any time using the method shown in your account, at checkout, or in the Order. Cancellation stops future renewal. Unless mandatory law or your Order provides otherwise, paid access continues to the end of the current paid term. Deleting an account does not by itself cancel a subscription billed through a separate channel unless the Service expressly confirms that it does.

8.6 Statutory rescission and refunds. Nothing in these Terms limits a non-waivable consumer remedy. Where the Saudi E-Commerce Law applies, a consumer generally may rescind an online service contract within seven days of contract formation if the service has not been used or benefited from, subject to the statutory conditions and exceptions. Checkout may ask you to request that performance begin immediately and will explain any legally relevant consequence of that request. Refunds are provided where mandatory law requires or where expressly promised at checkout or in your Order. No additional discretionary refund, refund-processing period, or service level is promised beyond what is stated there.

8.7 Failed payments. If a payment fails, the processor may retry it as disclosed at checkout. We may restrict paid features after reasonable notice while payment remains overdue. We will not thereby remove a mandatory consumer right, charge an undisclosed fee, or withhold information that applicable law requires us to provide.

8.8 Plan changes. You may change Plans where the Service permits. Applicable fees, credits, timing, and feature effects are shown before you confirm. We may change future Plan features or prices with reasonable notice; a materially adverse change will not apply before your next renewal unless required by law, necessary to address an urgent security risk, or accepted by you.

8.9 Business orders. A business order form may specify authorized entities, seats, scope, fees, support, usage limits, and additional obligations, and prevails for that transaction where it expressly conflicts with these Terms, subject always to mandatory law.

Billing and subscription support: support@siyolah.sa

9. Licence and permitted use

Subject to these Terms and your Order, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your access period for your personal research, if you are an individual user, or for the internal business purposes and authorized users stated in a business order form.

You may download or export material only where the Service or your Order permits. Exports remain subject to source rights, Plan limits, attribution requirements, and applicable law. This licence does not permit you to resell the Service, operate it as a service bureau, publish a substitute database, redistribute substantial datasets, or provide access to an unauthorized person.

10. User Content and feedback

"User Content" means information you submit to the Service, such as saved views, watchlists, alerts, portfolio or holding inputs, screener filters, notes, support messages, and uploaded material. Some features store information only in your browser; others synchronize it to the Service, as described in the Privacy Policy.

You retain ownership of your User Content. You grant us a limited licence to host, copy, transmit, process, and display it as reasonably necessary to provide, secure, support, and lawfully operate the Service for you. A materially different use requires an appropriate legal basis and notice.

You confirm that you have the rights and authority needed to submit your User Content and that its processing will not unlawfully infringe another person's rights. Do not submit material non-public information, unlawfully obtained data, or confidential third-party data.

If you voluntarily provide non-confidential product feedback, we may use it without payment or any obligation to implement it. This does not permit us to publish your personal data or confidential information.

11. Acceptable use

You must not:

• use the Service unlawfully or fraudulently, or to facilitate market manipulation or other prohibited conduct;
• present Service output as personalized professional advice or as our recommendation of a transaction;
• access another person's account, or bypass authentication, paywalls, Plan limits, rate limits, or security controls;
• probe, scan, disrupt, overload, or introduce malicious code into the Service;
• scrape, harvest, or bulk-extract Content except through an expressly authorized export or API;
• reverse engineer the Service, except to the limited extent applicable law makes that right non-waivable;
• copy, resell, sublicense, mirror, or build a competing product or dataset from protected Content;
• remove or obscure provenance, copyright, trademark, or source notices;
• upload unlawful, infringing, deceptive, or harmful content, or content beyond your authority to disclose;
• use personal data obtained through the Service for consumer profiling, harassment, discrimination, or another incompatible purpose;
• submit credentials, full payment-card details, sensitive personal data, or material non-public information where not expressly requested; or
• impersonate Siyolah or hold yourself out as affiliated with us.

Indexing by authorized search engines and uses mandated by law are not prohibited.

12. Third-party data and services

The Service depends on public records, issuer disclosures, governmental data, licensed or consented aggregate datasets, and providers of hosting, authentication, communications, payment, analytics, support, and model inference.

Third-party material remains subject to its source rights and may be corrected, delayed, or withdrawn. Inclusion of a source does not mean that source sponsors, endorses, or guarantees the Service or any output. A third-party service may impose its own terms and privacy notice. We are not responsible for an independent third party's service, but we remain responsible for our own obligations, including the lawful selection and management of processors.

13. Intellectual property

Siyolah and its licensors retain all rights in the Service, including its software, interfaces, design system, compilations, methodologies, trademarks, and original Content. These Terms transfer no ownership and grant no licence beyond Section 9; all other rights are reserved.

"Siyolah" and associated marks may not be used in a way that suggests sponsorship, endorsement, or affiliation without our prior written permission. Your rights in source data may be further limited by the rights of the relevant authority, exchange, issuer, or data provider.

14. Availability and changes to the Service

We aim to operate the Service with reasonable care but do not promise uninterrupted, error-free, or continuously available access. Maintenance, security incidents, provider failures, data-source interruptions, legal requirements, and events beyond reasonable control may affect availability. Unless an Order expressly states a service level, no uptime or response-time commitment applies.

We may improve, replace, suspend, or discontinue features. For a material discontinuation affecting an existing paid term, we will give reasonable notice and any remedy required by your Order or mandatory law.

15. Suspension and termination

You may stop using the Service and request account closure at any time; subscription cancellation is governed by Section 8.

We may restrict or suspend access where reasonably necessary to protect the Service, users, data, or third parties; to investigate suspected fraud, abuse, or unauthorized access; to comply with law or a binding authority request; to address overdue payment; or to respond to a material breach of these Terms. Where practical and lawful we will give notice and an opportunity to cure; immediate action may be taken for urgent security, legal, or harm-prevention reasons. We may terminate an account for an uncured material breach or repeated violation.

After account closure your User Content may not be recoverable, so export anything you need beforehand. Termination does not affect accrued payment obligations, mandatory refund rights, or provisions intended to survive, including Sections 5, 6, 10, 13, 15, 16, 17, 19, 20, and 21.

16. Disclaimers

To the fullest extent permitted by law, the Service and the Content are provided "as is" and "as available". We do not warrant that data, calculations, models, summaries, or third-party materials are accurate, complete, current, or free from error, and we do not warrant uninterrupted or error-free operation, or fitness for a particular trading, investment, or credit purpose.

These disclaimers do not exclude an express commitment in an Order, and do not exclude any warranty, remedy, or duty that cannot lawfully be excluded.

17. Limitation of liability

17.1 Non-excludable liability. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury where liability is non-waivable, breach of applicable data-protection duties, or any mandatory consumer right or remedy.

17.2 Excluded losses. Subject to Section 17.1 and to the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, trading gains, business opportunity, goodwill, data, or anticipated savings. This does not exclude loss that mandatory consumer law treats as direct and recoverable.

17.3 Aggregate cap. Subject to Section 17.1, each party's aggregate liability arising out of or relating to the Service or these Terms is limited to the fees paid or payable for the Service in the twelve months immediately preceding the event giving rise to the claim. Where no fees have been paid, liability is limited to direct, proven loss to the extent it cannot lawfully be excluded. This cap does not limit your obligation to pay fees lawfully due or your indemnity under Section 18.

17.4 Business orders. A business order form may state a different mutual cap for that transaction, but may not narrow Section 17.1.

18. Indemnity

If you use the Service as a business, you will defend and indemnify Siyolah against third-party claims, losses, damages, and reasonable expenses (including reasonable legal fees) to the extent directly caused by: User Content you were not entitled to submit; your intentional unlawful use of the Service; your infringement of another person's intellectual-property or privacy rights; or your knowing facilitation of unauthorized access.

This obligation does not apply to the extent the claim arises from our own breach, negligence, or misconduct. We must give prompt notice, allow you reasonable control of the defence, and cooperate at your expense; you may not settle in a way that admits our fault or imposes a non-monetary obligation on us without our consent.

An individual consumer is responsible only to the extent provided by applicable law for loss directly caused by their fraud, wilful misconduct, or unlawful conduct.

19. Notices and changes to these Terms

Operational notices may be given in the Service or to the contact details on your account. Formal legal notices to us may be sent to support@siyolah.sa. Checkout disclosures or a business Order may provide an additional notice address for that transaction.

We may update these Terms for legal, security, operational, or product reasons. We will give reasonable advance notice of a material change before its effective date, unless urgent action is required, and changes apply prospectively. If you do not accept a material change, stop using the Service and cancel future renewal before the change takes effect. Continued use after the notified effective date constitutes acceptance to the extent permitted by law. A Terms update does not replace any consent required for personal-data processing.

20. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Please contact us first so that we can try in good faith to resolve a dispute. If it is not resolved within a reasonable period, the competent courts of the Kingdom of Saudi Arabia have jurisdiction, subject to any non-waivable consumer right concerning forum or dispute resolution and without prejudice to the authority of a competent regulator over matters within its statutory remit. Nothing in this Section prevents either party from seeking urgent protective relief or using a complaint mechanism available under mandatory law.

21. General provisions

If a provision is invalid or unenforceable, it applies to the maximum lawful extent and the remaining provisions continue in force. Failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent except where applicable law permits; we may transfer them as part of a lawful merger, reorganization, or transfer of the Service, with appropriate notice and without reducing your mandatory rights. Neither party is responsible for delay caused by an event beyond its reasonable control, except for payment obligations already due and duties that applicable law does not excuse. These Terms and the applicable Order constitute the agreement concerning the Service, without excluding statements or disclosures that mandatory law makes binding.

22. Language

These Terms are made available in Arabic and English through Siyolah's legal-documents hub. The Arabic version prevails to the extent of any conflict, subject to applicable law. This clause does not remove rights arising from mandatory disclosures made to you.

23. Contact

• Legal notices, billing, and support: support@siyolah.sa